Shipping & Returns

We want your Pethealer order to arrive safely and smoothly. Please find our shipping and return information below.

Shipping

Thailand Local Warehouse

All orders are shipped from our local warehouse in Thailand. We work with local delivery partners to provide convenient and reliable delivery across Thailand.

Delivery Time

Orders are generally delivered within 1–4 days after dispatch.

Delivery times are estimates and may vary in special circumstances, including public holidays, severe weather, courier delays, remote-area delivery, or other circumstances beyond our control.

Order Processing

Orders are normally processed and prepared for shipment after the order has been confirmed. Orders placed during weekends, public holidays, or periods of high order volume may require additional processing time.

Order Tracking

When tracking information is available, it will be provided through your order or shipping notification. Please allow some time for tracking information to be updated after the parcel has been dispatched.

Incorrect or Incomplete Address

Please make sure your shipping information is complete and accurate before placing your order. If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Returns

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery. Please provide your order number and clear photos or videos of the product and packaging so that we can review the issue.

Return Eligibility

Items must generally be unused, unopened, and in their original condition and packaging to be eligible for a return, unless the item was received damaged, defective, or incorrect.

For hygiene and product-safety reasons, opened or used consumable pet products may generally not be eligible for return unless otherwise required by applicable law.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us with your order details and supporting photos or videos. After reviewing the case, we may arrange a replacement, refund, or another appropriate solution.

Refunds

Once a refund has been approved, it will be processed using the original payment method where possible. The time required for the refund to appear may vary depending on your payment provider or financial institution.

Order Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to assist you, but changes or cancellations may not be possible once an order has been processed or shipped.

Contact Us

If you have any questions about shipping, returns, refunds, or your order, please contact our customer support team with your order number and relevant details.

Thank you for choosing Pethealer. We are committed to providing a simple and reliable shopping experience for every pet parent.